service problem

  • 1
  • Question
  • Updated 5 years ago
  • Doesn't Need an Answer
We Just switched to koodo today and love it but when at home my husband has service and I have nothing. Have u ever heard of this. I'm stinking mad.
Photo of Colin and Nicole Peever

Posted 5 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Try rebooting your phone or resetting network settings. Make sure you have 3g enabled :)
Photo of John Lee

John Lee

  • 36,724 Points 20k badge 2x thumb
Do you just have "No Service" or is there a SIM card available? If your husband has service, you should have service as well.

Try performing a battery reset which is turning off your phone, taking out the battery, sim, sd card, etc., waiting for about 30 seconds - 1 minute, then putting everything back together and restarting the device.

Sometimes a battery reset solves some issues. Also, make sure that you aren't on 2G. If all fails, you may want to contact Customer Care. It may be a faulty SIM.

This conversation is no longer open for comments or replies.