Unlimited calling after 5 pm is not working

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  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
My services I pay for states I should get unlimited calling after 5 pm and evenings and weekends. It has not worked for me yet. Why?
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Fabien Hebert

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Fabien,
Sorry to hear that! Did you recently change plans and might it not yet reflect on your account, or do you suspect something else is wrong? What plan is mentioned on your self service account?
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Timo Tuokkola, Mobile Master

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What plan are you on?
Prepaid or postpaid?
What brings you to the conclusion that your evenings and weekends are not unlimited?
Need more information, this community is customer driven and not a direct line to koodo.
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Yannick

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Hi Fabien, your bill might also indicate daytime calls until 9pm but be assured that your airtime isn't deducted after 5pm!

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