Service gone

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  • Updated 4 years ago
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My service randomly disappeared and it won't come back. When I go to that thing to pick a service it says I need a sim card to access a network but I have a SIM card. I don't have another phone at the moment to call the helpline and i can't get to a koodo store until the weekend. Oh, and I have a Galaxy S2x. What do?
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Kyle Lymburner

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Make sure the phone isn't set to 2g or gsm only. Also make sure you don't have airplane mode enabled.
If those aren't the issue then while the device is on try pulling out the battery and SIM Card for a minute or so then replace them and try it again.
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Kyle Lymburner

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I can't even change the 2g/3g setting because it does not allow me to go into the menu. When I click on 'mobile networks' is says "Insert SIM car to access network services" I tried taking everything out as well.
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Ahmad

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Is your bill past due by any chance? Your service could be suspended
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Kyle Lymburner

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Yes, all paid.

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