service cut

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Other companies give you a $200 cap and after it reaches a certain amount they start to cut service..Koodo sent me a letter stating my cap was removed, so last month I didn't pay my bill which was $59 so now my outgoing calls get cut over such a low amount seriously...in the first place the cap is there so that a persons bill can only get so high and since I had paid for over a year on time mine was removed so getting service cut because i'm really only 3 weeks late is kinda crap in my opinion..
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Sabbie Henry

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Posted 4 years ago

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Sophia, Mobile Master

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Sorry to hear that... but then again you were taking a risk being late in paying, so soon after your account was reinstated. Lesson learned I hope :)
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Myke

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You do realize that you are required to pay your bill on time & in full otherwise you risk your service being suspended, right? Just like the other service providers do the same?

It's called a past due balance. Anytime your account has a past due balance, you run the risk of the service being suspended. If this happens, then you get charged a $35 reconnection fee once the past due balance is paid.

Pay on time = no service being suspended.
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Rocky Balboa

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Just to add.......... If in any instance your not able to fulfill the full payment by the due date it doesn't hurt to call Koodo to setup payment arrangements. They would protect your account from suspension until your payments do come in. The worst thing to do is not call.As previously posted all I can say is take it as a learning curb and hopefully these responses were informative.
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Wyatt Nakazawa

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Curve..,learning curve sir.
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Chad Burr, Mobile Master

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Hi Wyatt, it's great that you want to help out here but please pay attention to the age of a thread before you comment on it. This one is 11months old. Try to help out on new threads where people really need help. Posting here only pushes a solved post to the top of the list.

Have fun.
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Chris Petersens

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Excellent point!
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Some random Mobile Master, Mobile Master

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Wow... Receiving a notice that the cap has been removed, and not paying the next bill is the next logical step, of course.

Thankfully the letter wasn't a new credit card, otherwise the neighbors would have heard "OMG SHOPPING SPREE !!!" from across the street...
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Sabbie Henry

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it was a few months ago that I received that it was removed and being suspended over one time in my mind is total BS, i get that I have to pay my bill but it was the first time in over a year.. and David there is no reason to be ignorant...you don't know the circumstances behind the reason I did not pay
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Zaphod Beeblebrox

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Nor did the system that automatically suspended the account. In the future, if you are late paying a bill, call Koodo and make an arrangement. They can protect the account.
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Timo Tuokkola, Mobile Master

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ig·no·rant:
adjective: ignorant
1. lacking knowledge or awareness in general; uneducated or unsophisticated.

If David doesn't know the circumstances behind the reasons you didn't pay, it sounds like he has every reason to be ignorant.

Perhaps the word you meant to use was arrogant:

ar·ro·gant:
adjective: arrogant
1. having or revealing an exaggerated sense of one's own importance or abilities.

Beware, I am the grammarian of whom your mother warned you.
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Some random Mobile Master, Mobile Master

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Sabbie, yes, my comment may have been a bit uncalled for, I'll give you that.

However:

1) You fully well know you were recently on a spending cap
2) You fully well know you did not pay your last bill

.. and you complain about services cut? Really? It's like one complaining his/her car ran out of gas while watching the needle inching ever closer to the "E" and then blame the manufacturer because "you made my car stop running over a couple bucks worth of gas, really?".
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Rocky Balboa

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Yep I agree with you David. People don't seem to understand the consequences of not paying their bills.
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Timo Tuokkola, Mobile Master

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prior to suspending service, Koodo will send you 3 text message reminders, try to contact your twice at the contact number you provided, and then redirect all your outbound calls to them in order to discuss payment arrangements. At every stage they will warn you that service may be cut off if payment is not received. If you chose to ignore all these warnings it is hardly Koodo's fault.
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Chris Petersens

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Do they actually tell me people that service is going to be cut? The reason why I ask because I changed credit cards this month. My old one was wearing out and BMO sent me a new one with a different number. But I didn't update the number on my koodo account for my pre-auth. I did get an automated message on my voicemail to call them regarding the account. It said nothing about why or what effect not calling would have.
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Timo Tuokkola, Mobile Master

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The text messages certainly advise that the balance should be paid in order to avoid any interruption in service. For privacy reasons account details such as pending suspension or balance due cannot be left in a voicemail message, as there is no way of knowing just who will receive the message. Many people provide a friend, relative, work number as their contact number when signing up for service.

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