Service Suspended

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  • Question
  • Updated 6 months ago
Hi Team, I called the Koodo Customer Service Rep on Saturday to transfer the ownership of my number and i was informed it would be done in couple of minutes. I waited for two hours and see that the service was suspended instead. Later i called the Koodo again to check what happened, they asked me to provide the ID prooof's to a Fraud Management ID. I have done so.

Can you please check what is the status of my request. Its been 3 days without my phone and I live alone in Toronto.

Regards,
Kapil Sai
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kapil Sai

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Posted 1 year ago

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David, Mobile Master

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The Fraud Management dept is like a Black Ops Unit; no information is released from them until a  decision is reached. Unfortunately, no one here can offer any timetable.
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kapil Sai

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That means if it might take a month's time, Koodo expects the customer to wait as long as it takes without any intimation or status update. I have been with Koodo from 9 months as a loyal customer and I do not deserve this kind of treatment from them !
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Sophia, Mobile Master

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Well it's really in your own interest too, suppose your line was stolen and someone else claimed it was yours... or someone used your credit card to commit fraud, you'd be happy Koodo were so diligent. I know it's terrible having to wait, but hopefully they'll sort it soon and you will have your account back online :)
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S F

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i wish there was a downvote button for your response.
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Jru Gordon

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Please don't add comments to old threads.
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S F

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you just did!!
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Cory

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I would like to point out that you are the one that resurrected an old thread just to toss in a negative comment. Jru however, replied with a valid point.