service provider needs fixing

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  • Updated 4 years ago
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my phone locked me out so now i cant do anything, text, call, i can only call 911 how do i fix the service provider on my phone?
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Deanna Phillips

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Deanna,

I'm confused if it is the phone, or Koodo, or even the SIM card itself? What error message are you getting? And what phone do you have?
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Deanna Phillips

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i have an LG phone. it asked me for my PUK and i couldn't figure it out so i turned off my phone thinking that it would help. but now all i can do is make emergency calls and i cant do anything else
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Deanna Phillips

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it is saying that PUK is blocked
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Jonathan I, Mobile Master

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There's nothing wrong with the service provider. I think you just created a screen lock and forgot the password. If you can't remember it, you should eventually be prompted to enter your Google credentials to have it sent to you.

Worst case scenario is you can factory reset the phone but you will lose everything on your device.
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Deanna Phillips

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my phone is saying PUK blocked. all i can do is make emergency calls.
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Sophia, Mobile Master

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That is very easily fixed, Deanna :) You will need to call Koodo from another phone and request the PUK unlock code. DO NOT TRY to enter any more codes, because after 10 attempts the PUK will be blocked too and you will need to buy a new SIM card.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

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