Service in Mexico NOT available

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

$40.00 donation to Koodo...no service
Photo of Hedley Habberjam

Hedley Habberjam

  • 70 Points
  • PO,d

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,784 Points 100k badge 2x thumb
Helle there.

Have you added the free international roaming package from self serve? Is data roaming enabled on your phone?

Here's how to add the free international roaming packages. There's two of them : 

Connect to sell serve and go to your add-ons


Click to change the add-ons



Search for 1) International Voice Roaming and 2) International Data Roaming

Photo of David

David, Mobile Master

  • 89,270 Points 50k badge 2x thumb
 Buying any of the Travel Add-ons only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices.
Photo of EmilX

EmilX

  • 7,746 Points 5k badge 2x thumb
No cellphone company guarantees that your phone will work outside of Canada. It's not their network you are on. It's a bit a of a gamble good to plan ahead by checking if other have had issue where you were going. 

This conversation is no longer open for comments or replies.