Prepaid Service Dropped

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  • Updated 3 years ago
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Prepaid (text and voice). I am paid up. My SIM card is firmly in its slot. Yet my service has been out for about 24 hours ... I can only make Emergency calls. How can that be?
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Cecil Alkema

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Posted 3 years ago

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Sophia, Mobile Master

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Hi Cecil, does your phone mention "Koodo" or does it say "Emergency calls only"?

When you check self service, does it show that your plan is active?

And lastly what base plan are you on, and how much is left on your talk booster? :)
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Cecil Alkema

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It says "Emergency calls only".
Yes, plan is active.
I have prepaid texting ... just topped up ... money "in the bank".
I also have talk booster ... hundreds of minutes remaining.
Stupid thing :)
Thanks.
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Sophia, Mobile Master

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Did you use the phone before? What phone is it?
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Cecil Alkema

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It is a Samsung Galaxy S 2. Have used it for about two years. Had a full data/voice plan until about 3 months ago. Then went to Koodo prepaid. Wondering if it is a hardware problem ... but the camera works ... wi-fi too. Just gotta be a problem with Koodo.
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Jonathan I, Mobile Master

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Make sure airplane mode isn't on (try toggling it off/on too) and you have 3G enabled in the settings.
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Cecil Alkema

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Checked ... airplane mode off, 3G enabled. Going on Forums now. Seems like this problem is not that unusual. Murky turf though.
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Curtis

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Hi Cecil,

Are you still without service? If the above troubleshooting steps haven't helped, you can get in touch with our Techies at 1-866-995-6636 option #6 to have a closer look at what's going on.

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