Service down Jan 4, 2016 since 4pm

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  • Updated 2 years ago
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Joliette, Quebec
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Lynn Harwood

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Posted 2 years ago

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Mathieu, Mobile Master

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Hello,

 

There are currently no reported outages on the Koodo Network, please try the following to resolve your issues:

1)   
Make sure airplane mode was not
turned on by accident. If it is not, then continue reading!



2)   
Turn the phone off; Remove the
SIM card from the device as well as the battery (if the phone has a removable
battery). Let it sit for a few minutes and then re-assemble the device, power
it on and see if it works. If not, continue reading!

3)   
Verify your phone’s APN
settings by using the following Koodo website’s information: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data/how-do-i-setup-data-on-my-non-koodo-phone
 If it is still not working for you, keep
reading

4)   
Verify if the phone has any
available updates, sometimes there might be a bug that causes this kind of
issue that is fixed in an update. If it is still not working, keep reading!

5)   
This step is one of the less
favourable steps and it is a factory reset on the device. Doing a factory reset
can help resolve little glitches that the phone may have now. Doing this though
will result in you loosing all data on your phone, except any data on an
external memory card (with the exception of apps, apps will be lost regardless
where they are stored). Hopefully, after a factory reset your device will work.
If it is not, move on to the next step.

6)   
At this point you are going to
want to contact Koodo for further troubleshooting steps that surpass our
expertise here on the Koodo community, they may try to get you to try another
SIM card or be able to send your phone to get repaired (if it is still under
warranty with no obvious accidental damage, it will most likely be free. If it
is not under warranty, they will send it off and you will get a quote which you
can choose to refuse and not be charged for anything.). To contact Koodo at
this point, do not use your mobile phone, use a different phone using the
number: 1-866-995-6636

 

Hope this helps! Have a great day!
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Daniel, Employee

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Hi Lynn, we actually are aware of a network outage in your area. Our technicians are hard at work to resolve this as soon as possible. Thank you so much for your patience.
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Paula Stachecka

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Was wondering what's wrong, I am from Joliette too.

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