Service and data not working .

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  • Updated 2 years ago
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Okay so this is the second time now but I used 50% of my data and then a day or two later with data not on and should still be avalibe it will tell me I've used much more than my limit that it's restricted and my service is disabled... I can't receive or make calls. Or texts I have Canada wide unlimited call/text my phone type is lg g3 ... Can someone please help me.
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katrina f

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Posted 2 years ago

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Robert, Mobile Master

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Hello Katrina.

I understand that you have a problem with you service. But the formulation of your sentence make it very hard for em to understand what exactly you're experiencing. Could you make shorter sentences of what happened so we can get a general idea of what your problem is. It would be greatly appreciated.
My cellular service is not working. Need my phone up n running asap. 647-XXX-XXXX
(Edited)
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Ranjan, Official Rep

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Hi Christina - the number you provided is registered under a different name, but the service is up and running. You may be experiencing a hardware issue. Have you tried rebooting your phone + removing and reinserting the SIM card?
Also, I'm removing the number you provided for privacy reasons.
It's not working again. The account is under my fiancé
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Tayeb A, Employee

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Hey Christina,

Could you send us a private message via Facebook or a direct message (Twitter)? We'll take it from there.
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rikkster, Mobile Master

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Hi Katrina,

Can you please tell us which plan you have?
How much data/minutes does your plan include?
Are you on Koodo's Spending Limit Program?

The majority of monthly plans, (minus the $25 plan), include Canada-wide calling, we may be able to suggest a plan that best suits your needs.

It's possible that when sending picture messages for example, forgetting to disable data is easy to do. If you have a small data allowance, it's best to use Wi-Fi whenever possible and use data sparingly. If that's not an option, you may want to consider upgrading to a plan with more data.

If you're on Koodo's Spending Limit Program, you must stay within the $200 limit, otherwise the service will get suspended. To lift the suspension on your account; call *611 from your phone or log in to Self Serve to make the required payment. A connection fee of $35 will be applied.