Server problems?

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  • Question
  • Updated 5 years ago
  • Answered
Is Koodo experiencing server problems or something? I cannot log in to my app on my BlackBerry or the website on my computer. Keep getting the same message that my username email address or passwords are incorrect. For the past three days I couldn't get on to this community website either.
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Cire ©

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Posted 5 years ago

  • 1
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Timo Tuokkola, Mobile Master

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There are no problems with self serve. It is working fine. If the website is also telling you that your username or password is incorrect, call customer service so they can either reset your password or figure out the problem on the backend.
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Dennis, Mobile Master

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I'm able to log in without issue. Are you sure you have entered your email or password correctly

There is a forgot username and password link if you think you have forgotten them

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Chad Burr, Mobile Master

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For the app. Uninstall and reinstall, you may have an outdated version.

If you're having problems logging in from a computer, clear your browser cache and cookies.

Those two items should fix your issues

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