Sensible Automatic Top-ups

  • 2
  • Idea
  • Updated 11 months ago
  • Not Planned
Just registered a prepaid account with Koodo and signed up to automatic top ups. I was surprised not to have an option to choose an amount that would exactly match my monthly renewal fee.

For instance, if you have a base plan of $15 and a discount of 10% for registering your credit card, then, your regular top up would be $13.50 plus tax. The only options at the moment, in such a situation are too little or too much, ie, $10 or $15 plus tax.

So, my proposal is to match automatic tops up with standard amounts or at least have an option to write in a unique top up amount.

Thanks for reading.
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Posted 3 years ago

  • 2
Photo of Ahmad


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Actually Winnie, you're misunderstanding the promotion. It's not a discount of 10% on your base plan. It's 10% back on your top-up. It's a reward bonus basically. So if you top up $15, you get $1.50 back. Your base plan still costs $15. Your rewards will add up and can eventually be used towards a base plan renewal or a booster purchase.
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E Stavnitzky

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I have the same point as Winnie. The top-ups should consider tax. Otherwise, I have to log in later to pay the residual tax difference. I would rather not have to think about it if possible.
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David, Mobile Master

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There are 7 different sales tax rates in Canada. Which should they choose to adjust the reward?
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Sophia, Mobile Master

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Things are quite different from when Winnie posted her suggestion, and now you can top up any amount you want, it's no longer confined to predefined amounts. So in a way it's working exactly as she suggested now. (I'm talking about regular top ups, not auto topup)
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E Stavnitzky

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I've figured out now my misunderstanding. I have to purchase credit ahead of time - in a way it's like banking with Koodo. The automatic top-up comes out of my credit with Koodo. I am charged tax on the credit I purchase. Just took me a while for me to get my head around the system.