Send money to new account from old

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  • Question
  • Updated 2 months ago
My old phone broke,i got a new one tried many times to put it under my old account but i just ended up having to create a new one but theres still money left in my old account is there a way to transfer it to my new account?
Photo of Lucindabrandon Savoury

Posted 2 months ago

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Paul Deschamps, Mobile Master

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Unfortunately no funds are non transferable between accounts.
You could have just took the SIM Card out of your old phone and put it into the new one so the new phone was on thr old account.
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Dennis, Mobile Master

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Is this prepaid?

The new phone should have worked with the old sim (Like Paul said above).  Where did you buy the phone from? Were they different sim card sizes?
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David, Mobile Master

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If a post-paid account you can request Koodo send you a cheque for the amount remaining on the closed account.