self surve app

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I can log into the self serve on my phone on the internet but I can't log onto the app its not saying that the password or username is incorrect I have tryed uninstalling then installing it and that dident work I have also tryed to change the email that dident work eather I have also tryed changing the password that dident work eather plz help every time I try to log in and it doesn't work its ushley after 12 so there closed I have been trying for about 3 weeks now with nothing.
Photo of Jacob Coupland

Jacob Coupland

  • 154 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
Are you on prepaid?
The self serve app does not work for prepaid
Photo of Jacob Coupland

Jacob Coupland

  • 154 Points 100 badge 2x thumb
No month to month
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
Not much more I can think of outside of uninstalling and reinstalling the app.
Photo of Jacob Coupland

Jacob Coupland

  • 154 Points 100 badge 2x thumb
Ya I have tryed that 2 times
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Ok, but what error message, if any are you getting? If the app is not saying the username or password is incorrect what happens when click on "login"?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,436 Points 100k badge 2x thumb
Has it EVER worked?
Can you sign in from a computer?

This conversation is no longer open for comments or replies.