self serve won't work!

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I signed up for my self serve to use the app and it just won't work!
Photo of Konstance Alexandra Fitzpatrick

Konstance Alexandra Fitzpatrick

  • 210 Points 100 badge 2x thumb
  • beyond frustrated

Posted 4 years ago

  • 2
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
What exactly isn't working about the app? won't let me log in I've signed up and registered and it only let's me go as far as the "new email" screen I type in my email which is the same one that shows on the screen above it and it says an email is being sent to this address and no email ever comes and I don't understand because I registered that email and verified it its happened every time I've tries to log in and check my account om the self serve for billing purposes and looking at phones etc...very frustrating extremely I can't use self serve online or on my phone because of it it just keeps sending me back to the same screen and same message
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,506 Points 100k badge 2x thumb
You're registered as an account manager instead of the account owner. Call Koodo and they'll sort it out. Takes about 5 minutes.
Oh I thought there was only one way to register ugh dummy me...thanks!
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Try reinstalling the self serve app or logging out and back in :)
I've done that too about ten times :(
Photo of Dennis

Dennis, Mobile Master

  • 196,100 Points 100k badge 2x thumb
Does it work on a computer?
No won't let me access anything on the computer either

This conversation is no longer open for comments or replies.