Self Serve "We're unable to process your request."

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

I cannot even log in to the self serve app. I've tried to many, many times and I have reinstalled it many times. Does not seem to work.
Photo of Shinkei FX

Shinkei FX

  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Are you able to log into Self Serve on a computer?
Photo of Shinkei FX

Shinkei FX

  • 90 Points 75 badge 2x thumb
Yes.
Photo of Shinkei FX

Shinkei FX

  • 90 Points 75 badge 2x thumb
It takes me to My Profile and I don't really have many options so I can't see my usage or bill.
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Give Koodo a call and they can straighten out your self serve. 1-866-995-6636 or *611 on your Koodo cell
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
While I no longer have self serve app issues, I've seen other complaints. Usually it's the case of the app refusing to view usage over WiFi, but working fine over mobile data (if you have a data plan, of course).

This conversation is no longer open for comments or replies.