Self-Serve problems

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  • Updated 5 years ago
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I recently got a phone with Koodo and created my account for self-serve. Once I input my info, I confirmed the e-mail address and was prompted to login. Now when I login however, I am brought to a screen to simply change my username, password or security question with no other options. I cannot access my billing information or any other section. I do not know what has gone wrong here.
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Kyle Fleury

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Call customer service. You're setup as a manager and not the owner.
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Myke

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Call Koodo to have your Self Serve acocunt redone. It sounds like your under Self Serve as an account manager instead of account owner.
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Timo Tuokkola, Mobile Master

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Too slow. ;-)
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Myke

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By like a second :P. It showed me as first when I completed it.
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Karen

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First try to delete browsing history , cookies and cache in yourcomputer , and try again . If after that is not working , you can call Koodo (1-866-995-6636) for web assistance , so they can help u to reset account and u can log in .
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Kyle Fleury

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I'm concerned that I will get charged for calling in for help on this matter...
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Myke

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You do not get charged for calling for help.
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Karen

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there is no charges for assistance with the nline account , Don't worry :)
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Timo Tuokkola, Mobile Master

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Since the point of service charges is to get you to use self serve, WHY would there be a service charge for helping you to do so?

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