Self Serve problem

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I can't pay my bill online or see my data usage. All i get when I log into self serve is options to change my information. How to fix??
Photo of Anna C

Anna C

  • 120 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Get it solved !

Get it solved !

  • 4,044 Points 4k badge 2x thumb
Hi Anna....do you have a prepaid or monthly billed account ?
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
It seems that Self Serve has your profile set up as an Account Manager when it should be an Account Owner. Easy fix when you call Koodo. They can delete the old profile and get you to set up a new one. They can stay on the line with you as you do it since it should take no more than 2 minutes to set up.

This conversation is no longer open for comments or replies.