Self Serve Prepaid Register Problems

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  • Updated 5 years ago
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I am a monthly koodo customer and am switching to a koodo prepaid customer, but when trying to log in into self self prepaid.. it says that my phone number is not valid. I have tried on the suggested browsers and it still will not work. What can I do?
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Jonna Gladwell

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Posted 5 years ago

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Jonna Gladwell

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*i meant when Im trying to register.. not log in.
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Chris Petersens

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Are you still on a monthly plan with koodo? If yes, that is why it says that your number is not valid. You have to get a different sim card and transfer your number to their prepaid service. Best bet is to go to a koodo store. They will do everything for you.
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Yannick

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Hi Jonna, if you already made the switch to prepaid, I suggest that you give us a call at *611 from your cell or 1-866-995-6636 from a landline, option #5. We'll help you to register on Self Serve. Thanks!

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