Self Serve Log-in Problem

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I just accepted my wife's request to have access to our account so she can watch her data usage, see when bills are due, ect... It shows her name and e-mail when I accepted her request but we have no idea how she can log-in to the account now. I know she must use the e-mail I just granted the permissions to but there was no password giving or anywhere I could make her one that I've seen.

I'm assuming it's a broken system and I should just tell her to log-in with my e-mail? Which kind of voids the whole point of me approving her request? Any help would be awesome.
Photo of Merchaholic

Merchaholic

  • 90 Points 75 badge 2x thumb
  • Weeeeee

Posted 4 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,242 Points 100k badge 2x thumb
If you received a request for access, that means that she went through the self serve registration. She needs to use the password she setup at that time.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
@ Merchaholic Did that work?

This conversation is no longer open for comments or replies.