Self Serve Log in Error unable to process your request

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

Hello, I Want To See My Bill so i installed The self serve app from the Google play store And when i logged in it said: Error We're unable to process your request.
Please try again later. Thanks In Advanced and by the way, if its my phone's problem, my phone is Galaxy Ace ll x, Thanks in Advanced!! :)
Photo of Franco Bernat

Franco Bernat

  • 162 Points 100 badge 2x thumb
  • frustrated

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
I'm assuming you are registered for a Self Serve account already? If not, then the app won't work either since it's just a portal for your account. Register for it first and then try again.
Photo of Franco Bernat

Franco Bernat

  • 162 Points 100 badge 2x thumb
Yes Johnathan,i am already registered but the same thing happens, please help, Thanks!
Photo of markberwick

markberwick

  • 482 Points 250 badge 2x thumb
You will need to visit the koodo mobile self serve web site and create a free account before the app will work. One you have done so, enter the email address you used to create your self serve account as your user name and also enter your password and then the app should work.
Photo of Sheila Mulroney

Sheila Mulroney

  • 428 Points 250 badge 2x thumb
Did you provide an email address at activation? If yes, you should have received an email for you to complete the registration

This conversation is no longer open for comments or replies.