Self serve email and password problems

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  • Updated 5 years ago
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So new to Koodo, trying to get my self serve working, I entered in my email and created a password, did the security question, all that, I go to sign in, it lets me, but when I try to check my account it tells me to enter in a new email, so I used an alternate email and made the the primary one, try going to my account again and it does the same thing! can anyone help please.
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Jarred Fischer

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Somehow your account has been registered as a manager instead of the account owner. You'll need to call customer service to get it fixed. Takes about 5 minutes.
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Chris Petersens

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Actually, I believe you may have given a different email address when you bought your phone than the one you are trying to register now. That's what causes the problem.
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Timo Tuokkola, Mobile Master

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The problem being that you're registered as an account manager :-)
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Jarred Fischer

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Whats the customer service number?
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Timo Tuokkola, Mobile Master

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*611 from your koodo phone or 1-866-995-6636 from any other line.
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Jarred Fischer

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Theres not an option to choose from for the self serve.
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Timo Tuokkola, Mobile Master

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option 5 for customer service or 6 for tech support. either can help with this.
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Jarred Fischer

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thanks

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