self serve app suddenly a no go

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Koodo self serve app has stopped working on my BlackBerry Z10. I have uninstalled it and reinstalled to no avail. Still working on my wife's same device. For me it loads to the login screen and then closes on its own.
Photo of Ross McCallum

Ross McCallum

  • 110 Points 100 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Chad Burr

Chad Burr, Mobile Master

  • 204,060 Points 100k badge 2x thumb
Have you tried restarting the BlackBerry?
Photo of Ross McCallum

Ross McCallum

  • 110 Points 100 badge 2x thumb
Yes, both before and after a reinstall attempt.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 204,060 Points 100k badge 2x thumb
Have you recently updated the phones firmware?
Photo of Ross McCallum

Ross McCallum

  • 110 Points 100 badge 2x thumb
I have, and that may be about when it stopped working. My wife has completed the same update and her's is still working...?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 204,060 Points 100k badge 2x thumb
Are other android apps working?
Photo of Ross McCallum

Ross McCallum

  • 110 Points 100 badge 2x thumb
I have a couple of other apps that are doing the same thing, but all of them, including the Koodo app came from BlackBerry World. Auto trader, the Score and NHL gamecentre are the ones I know of. Are they built for BlackBerry or just Android ports?
Photo of John Lee

John Lee

  • 36,724 Points 20k badge 2x thumb
The Koodo Self Serve app has always had many glitches for myself also (iOS user)
Photo of Chad Burr

Chad Burr, Mobile Master

  • 204,060 Points 100k badge 2x thumb
It never just crashed out on BB 10 however.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 204,060 Points 100k badge 2x thumb
I did a bit of research and TheScore and Autotrader are android ports. I couldn't confirm NHLGamecentre but I'm assuming it is.

It's my belief your android runtime is corrupt and your firmware needs to be reinstalled.

Here is what to try (this will erase information on your device and return it to a factory state)

Open Blackberry Link and connect your phone with a USB cord.

run a full backup!

After which use Blackberry link to reinstall the firmware

When that's done use Blackberry link to do a partial restore of only your apps and settings

This conversation is no longer open for comments or replies.