Self serve app problems

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  • Updated 5 years ago
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Have the curve 9320. The self serve app keeps giving me a user/pwd error. Have reset the pwd twice through the website to make sure it's correct. Not sure what is goin on. Any help would be appreciated. Thanks
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A Campbell

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Posted 5 years ago

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David

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Are you able to get in to the self serve on the computer?

Do you know if there are multiple email addresses set up with this account? A lot of times when people set up their self serve, they end up with multiple emails attached - this leads to you logging in using one password, but it is trying to use the other email.

I would talk to customer service and see if they can check on your self serve information for this
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A Campbell

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David:
Self serve on the pc works just fine. Only one email address associated with the koodo account, so no problem there.
Thanks
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Mayumi, Mobile Master

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I got this problem too, so I deleted my password and re-type it. It worked for me.
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Chris Petersens

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You can also try to delete the app and reinstall. Worked for me in the past.

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