Self Serve App Crashing?

  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I am currently using an Iphone 4s, i use the Self-Serve App but it constantly says Error "we're unable to process your request. Please verify the information and try again." this happens to me repeatedly to me all day when i just want to check my usage. Everything else works for the other options, just the usage option. Is anyone finding this same glitch with their app? Is it just a software glitch or me! I will get my usage summary eventually but its just a pain when you have to try again and again over a period of time.
Photo of PZABOY

PZABOY

  • 5,142 Points 5k badge 2x thumb

Posted 5 years ago

  • 2
Photo of RudyW

RudyW

  • 21,890 Points 20k badge 2x thumb
I have a 4s and the app works fine. I did see a few others mentioning here that they experienced similar issues like you. Solution to some was to simply reinstall the app. Try that, and let us know if it worked.
Photo of PZABOY

PZABOY

  • 5,142 Points 5k badge 2x thumb
i dont know ifs its necessary to say it just doesn't work, because i just tried again and of course no problems now. More of a reliability issue, but just to be fair i did delete the app and reinstalled it again. Will keep everyone posted of my results to come.
Photo of PZABOY

PZABOY

  • 5,142 Points 5k badge 2x thumb
Still crashing
Photo of Yannick

Yannick

  • 43,998 Points 20k badge 2x thumb
Hi there, we’re currently looking into ways to make the Koodo app more stable. The current solution is indeed to remove the app and reinstal it. Thank you for your patience!
Photo of PZABOY

PZABOY

  • 5,142 Points 5k badge 2x thumb
tried that method already still happening, koodo is well worth the wait i! i got tons of patience for you guys :)
Photo of Robert

Robert, Mobile Master

  • 103,858 Points 100k badge 2x thumb
Hello.

Are you on wi-fi?

I've seen this problem while I was on wi-fi. Maybe it's this? Turn wifi off, and 3G on and tell us if it works.
Photo of PZABOY

PZABOY

  • 5,142 Points 5k badge 2x thumb
I do use it on wifi because i am on pay per use data plan and i am assuming the self serve app would not be free to use over my 3G network.
Photo of Jorden

Jorden, Mobile Master

  • 33,404 Points 20k badge 2x thumb
Yeah the uninstalling and reinstalling does not work Yannick (I've posted it a few times and the topic has simply died).

The only thing I've found that kinda fixes it is to sign out and then back in. This works until the app is fully closed and the auto log in logs me back in. Then I have to sign out and back in again to view the usage.

This conversation is no longer open for comments or replies.