Self Serve Account Locked

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  • Updated 5 years ago
  • Answered
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My self serve account is locked because I forgot the password & it won't accept the answer to my security do I reset the password to get access to my bill???
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Posted 5 years ago

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Paul Deschamps, Mobile Master

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You'll have to call customer service, *611 from your mobile device.
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Tayeb A, Employee

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Hey Shelly,

I also suggest to give us a call by dialing *611 from your Koodo phone or 1-866-995-6636 free of charge from a land line. A rep will help you reset your password :)

Hours of Operation
Monday – Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

Hope this helps!

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