self service options for roaming active/deactive and seasonal hold on/off

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  • Updated 12 months ago
Hi I would like to know about roaming charges and seasonal hold details.
Also, please advise if can get them done thru self service or have to call the customer service?
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Madhu Kannuri

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Posted 12 months ago

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Robert, Mobile Master

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Hello there,
Koodo has a Seasonal Hold Plan for just $15/month for 6 months so you can keep your Koodo phone number and account open while traveling outside of Canada.
Source : https://www.koodomobile.com/help/keeping-your-account-open-when-travelling

Everything about roaming can be found here : https://www.koodomobile.com/add-ons
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Madhu Kannuri

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Thank you Robert for the quick response... Can i put  seasonal hold thru self service account login?
I sent a Facebook Message as guided in the help section, but no response... please care help in this regard
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Allan, Mobile Master

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You have to contact Koodo for seasonal hold but when you go to take it off you can just choose a plan via self serve.
Generally on facebook they will take a couple hours to get back to you. Expect a message tonight or mid-day tomorrow.