Self Service 611 only in French? How to register a foregin credit card in this conditions?

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  • Updated 2 years ago
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I'm trying to contact one operator but all the otions of the self service are in french....
How i can pay my bill if koodo don't allow me to do it???
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Max

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Posted 2 years ago

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Bernard, Official Rep

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Looks like the Best Buy rep where you activated set up your account as 'French'. I have changed it, give it a half hour and try again. Should work in English then.
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Max

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still in french language.....

and also seems impossible to speak with an operator.... 2 hours waiting in line....only music and désolé messages...
(Edited)
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Melissa, Employee

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Hey Max! I see that you were able to speak with someone yesterday who was able to give you more information regarding what you needed to do. You can also take a look at this link http://koo.do/Joixyw that lists all payment methods that we accept.  I double checked your language settings and confirm that you should now be only getting the messages in English.  We truly appreciate your patience! 

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