Self serve won't confirm my request to port phone number

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  • Updated 1 year ago
In Self-Serve, I am requesting to port my phone number over from Telus. I filled in all the information it asks for in the form. When I hit "submit", though, it does nothing. It refreshes the page to a white screen (see image)
Is this normal? 
I was expecting some form of confirmation that my request to port has been successful.
What should I do next? Is it necessary to restart my phone, or remove the SIM from the phone the # is associated with, or do anything else? 
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Posted 1 year ago

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Robert, Mobile Master

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Hello Kelly,

Have you tried using another browser?