Self serve won't allow me to remove an add on

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  • Updated 2 years ago
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I want to remove the protection plan but everytime I would try to do it in self serve, either via phone or desktop computer, it would always show an error message and that the request cannot be processed. I'm really not sure why. I've been trying for the past couple of days.
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J Austria

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Posted 2 years ago

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Mayumi, Mobile Master

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If you want to remove your Extended Warranty, then you have to call in.
*611 from your Koodo phone.  There is no charge for this call since you can't do this through self serve.
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J Austria

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Oh I see. Thank you!
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Mayumi, Mobile Master

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(^_^)

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