Self Serve with multiple phones STILL terrible.

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  • Updated 3 years ago
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A couple of issues, all of them revolve around having multiple phones on the same account.

Every time I try to do anything, I get booted back to the "select user/number" page. I can't change number or address or view bills. I just keep getting bumped back to that page.

Also, in the top right selection box, both phone numbers come up with the same name. Koodo has tried to fix it several times. Still both the same name.

So garbage. And of course, you can't call tech support or anything for free, because "you can do everything on your own on self serve" ... except I can't...it doesn't work. It's been a few years now, the bugs should be worked out.
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Armin Keller

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Posted 3 years ago

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Mayumi, Mobile Master

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I'm frustrated about new self serve too, specially when I change my phone/sim. It's a double process if you want to change anything for subscriber.

But they don't charge you for technical supports or asking questions.  Tell them that you tried change or check through self serve  but you couldn't do it. 
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Yannick

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Hi Armin, thank you for your feedback. We strongly encourage you to share it using this link: http://koo.do/1JRYxop. Please note that it's a work in progress and that we are still improving Self Serve.  Also, as Mayumi mentioned, you can call us and get some help! We never charge a service fee if a customer is having technical issues with Self Serve :) Thank you! 

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