Self-serve website still painfully slow

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I've asked this question a couple of weeks ago and at the time most people did not report a slow website, but some did. I'm trying to figure out if it's just at my end, but today the self-service website is very slow again.
Is anyone experiencing the same? Most of the time I use safari on my Mac, but am finding the same thing in Firefox, so I'm guessing it's not the browser (Koodo does suggest IE or Firefox)
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ipadfsj

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Posted 2 years ago

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Chadwick, Mobile Master

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Nope, i use chrome and have ZERO issues with the site
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Bernard, Official Rep

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Haven't gotten any reports the site would be performing slowly. Is there a particular function you are trying to use when this happens?
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ipadfsj

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I tried a few different links, they all loaded very slow, I'm wondering if the page is loading completely because it doesn't show the amount of my balance, which was there a few days ago
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Melissa, Employee

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How long does it take to load a page on your self-serve through our website? Have you tried using the mobile self-serve application meanwhile?
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Nancy Duguay

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Been trying to create password from phone iPad n two different internet sources , watching a swirl for ten minutes n nothing. It's slow , read other forums it's slllloooowwee
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Bernard, Official Rep

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It doesn't look like you have validated your account yet Nancy. We sent you an email to do that, which the Mobile Shop should have mentioned to you. Or is that the step where you are at? You got the email, clicked the validation link? Everything is working on our end that's why I'm asking. 
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Nancy Duguay

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I don't think everyois working on your end because the information doesn't load . I just the same loading circle going around
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Allan, Mobile Master

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Do other website load for you? Try doing this from another internet connection and see if things load for you.
What page are you trying to load in which you just see a circle going around?
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Nancy Duguay

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Nancy Duguay

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That's all it does , every device I try . I have no problem with other pages
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Nancy Duguay

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Sti
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Nancy Duguay

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Twenty minutes still loading
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Bernard, Official Rep

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It looks like you have picked an invalid password format. Based on the picture there is at least one exclamation mark indicating the password you have chosen cannot be used. 
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Nancy Duguay

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I needed a cap, did that, no loading. Downloaded the Koodo app, same frustration there. Trying to log in to verify account from the email sent n nothing matches. I have lots of accounts n do online business but this has been too frustrating . Think I'm going to just switch provider
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Bernard, Official Rep

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Not being able to tell you what the issues is, and seeing we have hundreds of new customers getting through the activation I can't blame you for your thinking.

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