Self-Serve unlocking fee??

  • 1
  • Question
  • Updated 2 years ago
  • Answered
My self-serve account got locked and when I tried to call in to get it reset it sounded like I'd have to pay $10 to do so ($10 charge for a customer service rep to make changes to my account). Can I not get access back to my account for free? Am I just completely misunderstanding the switchboard options?
Photo of Jamie Campbell

Jamie Campbell

  • 70 Points
  • frustrated

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
You will not be charged, just explain your situation. The charge is for people who are too lazy to use self serve to make simple account changes. But since you cannot access it , you will be okay.
Photo of Dennis

Dennis, Mobile Master

  • 187,616 Points 100k badge 2x thumb
The fee is only when you ask Koodo to do something that you could have dont on your own on self serve.  In this case you could not unlock your account your self so you are good
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,132 Points 100k badge 2x thumb
With that said, self serve accounts typically unlock themselves after about 20 minutes.

This conversation is no longer open for comments or replies.