Self serve sucks..can't view usage for over a week now.

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  • Updated 1 year ago
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Is the self serve tab ever gonna work for usage. Over a week down if long enough. If this is not corrected..I'm going to virgin mobile for my service. They don't ever have the account info down such as the usage. Please get this corrected. It's ridiculous to going on for over a week now.
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Kathy

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  • frustrated and sick and tired

Posted 1 year ago

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Bernard, Official Rep

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Hmmmm....strange, I just checked and have no problem. Could you share a screenshot of the area that you are looking at Kathy?
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Dennis, Mobile Master

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App or website?

Try the other one
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Kathy

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It's both the app and website..It opens up after login and then u click ur usage and the usage opens and then the first page has the "show usage" button at the bottom and u push and it just gets stuck right there and the "show usage" button becomes just a arrow to the right..it won't load more of the usage after that.. Thank you, I do hope this issue is resolved soon..
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Kathy

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Sorry the "show usage" button I referred to is not show usage it is "show more" but u probably already know that.
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Kathy

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Ok that sounds fair enough.. I'm glad the problem was found.. I was wondering cuz it just made no sense. Yes I have seen a couple of recent posts on here with the same issue. Thank you, I look forward to hearing a resolution to this problem. Thank you and have good day and I I'll check back to see when it is resolved.
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Kathy

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Just wondering, any luck to fixing this usage issue yet? I have tried again today, no luck.. Any resolve?
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Bernard, Official Rep

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Yeah, as Ranjan mentioned below we are pushing out a fix later this week that we think will help resolve the issue.
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Kathy Gotell

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Any fix for this issue with usage as of yet? Could self serve for my account b reset for it to work? Just looking for an update on when the usage problem will b resolved. Thank you
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Bernard, Official Rep

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We are putting in the fix tonight Kathy. Crossing fingers. :-) 
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Kathy

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The pic with arrow is where it stays without any more showing and it has 1400 hours of usage on it.
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Kathy

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It won't load more usage after u push it. And there is way more usage to upload. I have also refresh the page and waited even a long time. I tried everything.
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Dennis, Mobile Master

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You dont have this screen?

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Kathy

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Yes I do but when I push show more it uploads the first page of airtime usage and I can view all the details of the first page but when I push show more button it then freezes up like and won't upload any more. I can go back and do anything else so it's not literally frozen up but it won't go past the first upload page of usage. We had a bad ice storm 1 week ago and it's been like this ever since. As well I can view all usage on that first page and view data and messaging usage but not airtime usage.
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Lori Amirault

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I still can't see my airtime details after Jan 10th
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Sandip Mehan

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Same here, I got that same problem.  I click on Next button and nothing happens.
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Ranjan, Official Rep

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Hey Lori and Sandip - as Bernard noted above, we're aware of this issue and a fix is on the way - likely this week at some point. For the time being, you won't be able to see real-time updates for usage, but can still view details for what you've been billed by taking a look at your PDF eBill in Self Serve.
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Sandip Mehan

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Ranjan, thanks for the update.

Cheers.
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amiabha roy

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Wish it will solve my problem too.
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Bernard, Official Rep

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The same problem? If yes, it will. :-) 

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