self serve, service provider (Koodo)

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hi
I have lost my password and I'm trying to reset it. It asks for my e-mail address, but it doesn't send me anything. So I don't know what to fill for "service provider (Koodo)" which has a red * on it.
My SIM Card is prepaid.
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Have you checked your Junk folder?
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
Yes, I did.
Photo of Mathieu

Mathieu, Mobile Master

  • 60,828 Points 50k badge 2x thumb
are you putting the same email address that you registered with? 
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
absolutely
Photo of Logan O

Logan O

  • 252 Points 250 badge 2x thumb
Be sure your on the prepaid login page. If you are and it still doesn't work gove koodo a call the customer service is great I used it for the same reason!
Photo of Saba Tahami

Saba Tahami

  • 240 Points 100 badge 2x thumb
thank you.
Photo of Logan O

Logan O

  • 252 Points 250 badge 2x thumb
No problem!

This conversation is no longer open for comments or replies.