Self-serve says plan not available in my province (Quebec)

  • 1
  • Question
  • Updated 10 months ago
  • Answered
I have a phone plan with Koodo mobile Quebec but I'd like to change it to a better plan through the self-serve.  When I select the new plan (the website is set-up to quebec and I'm physically in quebec) they say the plan is not available in my province...
Anybody has a clue why that is?
Photo of Max Boivin

Max Boivin

  • 102 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 101,414 Points 100k badge 2x thumb
Hello Max,

What is the plan you are trying to change to?
Photo of Max Boivin

Max Boivin

  • 102 Points 100 badge 2x thumb
My phone number is in Quebec (514) but my billing address is in Ontario.  I work in Montreal and live just across, in Ontario.  I spend most of my waking hours in Quebec and when I'm at home I don't even have reception, so no use of the cell there. 
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 137,052 Points 100k badge 2x thumb
Unfortunately that would be the issue. The $49 plan is a regional plan for Quebec residents only; Ontario residents are not eligible, in much the same way that an American who commutes across the border would not be eligible for Canadian public healthcare.
Photo of Ivan

Ivan, Mobile Master

  • 95,468 Points 50k badge 2x thumb
I'd urge Koodo to amend their residency requirements. If someone works in a province where they don't reside, and are willing to take that area code, they should be permitted to get that plan (proof of employment required).
Photo of Max Boivin

Max Boivin

  • 102 Points 100 badge 2x thumb
Well... I understand about the public healthcare thing; Americans don't pay taxes in Canada which is what pay for the healthcare service.  My cell phone plan is not paid by the taxpayers but by me.  With money that comes from my employment.  Which is in Quebec.

Forcing me to take a plan from Ontario really feels like a cash grab!
Photo of Erwin


  • 23,436 Points 20k badge 2x thumb
Yeah your Billing Address must be in Quebec. People used to be able to do this but it got stricter because of abuse. I live in Alberta and there is actually a business now where people can switch you to the $49 6GB Quebec plan for $100 service fee.