Self serve reports overage and under usage of data at the same time

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  • Updated 3 years ago
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I have data limits set on my phone so I don't go over my data usage. (Data plan is 300MB, hard-limit on my nexus 5 is set to 290MB). I recently hit that limit and the phone correctly turned off data.

However, when I log in to self-serve I see a conflicting dashboard (attached)

In essence, I've only used 284/300MB this month but still have an overage of 8MB. So the question is - am I actually over or do I still have 8MB of data left this month? (300-284-8)

It's not terribly clear at the least. At the worst, it's an extra $5 and a few days of no data for me cause I've turned it off and can't trust any data counters to not go over the overage amount.
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Edward Glen

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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If your going from your built in data counter on your phone that includes any data used to send and receive picture and video messages which Koodo doesnt count towards your monthly allotment so chances are you indeed have what is showing on your self serve account.
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Edward Glen

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But that doesn't explain how koodo thinks I have overage while still saying there is only 284 of 300 mb used
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Paul Deschamps, Mobile Master

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Oops sorry I read the question wrong. You are indeed 8mb over your limit.

Did you recently change your plan or is this your first bill with koodo?
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Edward Glen

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I did recently change plan. You're thinking I may not have the full 300 mb available as it's a partial month?
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Robert, Mobile Master

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I think it might be realted to this : https://community.koodomobile.com/koodo/topics/greyed-out

It looks like there's a similarity in between those two posts!

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