Self Serve Registration Check and Reminder When Invoice is Ready

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  • Updated 1 month ago
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Every time a customer's eBill is ready, Koodo should do an automated check to see if the customer has successfully registered for self serve.  If they have not, include a registration link to the ebill notification (email/text which should both be on by default) 
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Dennis, Mobile Master

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Posted 1 month ago

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Mats

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Very good idea.
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srlawren

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@Dennis Fido uses phone number (I have an account in my name for my mom's mobile service).  I've never tried changing her number (nor do I have any desire to), so I'm not sure how it would handle it but I'm guessing the login would change from 555-xxx-xxxx to 555-yyy-yyyy after the change.
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Dennis, Mobile Master

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Fido probably has a more sophisticated system. Koodo's systems seem more rudimentary
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Bernard, Official Rep

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Nothing to do with systems. Some of the decisions involve security related discussion and different companies have different tolerance for certain things. 
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Dennis, Mobile Master

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Security vs Ease.  Ease always wins out.
That's why I can now login to my CRA with my online banking.  I was never gonna remember my CRA login when I do it once a year
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TJ Smith

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The phone number is already link to the account (that's why whenever you go to the store or call client care they ask you for the phone number).

It's just a question of "creating" a "hand-shake authentification" with the self-serve using either the account number or the phone number (active at this very moment on that specific account).
The "hand-shake" with the Koodo server/firewall already exist with the email (specific email on that account)