Self-serve page only shows a green bar.

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  • Question
  • Updated 6 months ago
When I try logging in to self serve, it lands me on a blank page with a green bar in the middle. The only accessible page is the bill page, where I get a video, but no bill. 

I am a return customer, and I suspect this issue has something to do with that. I've tried to log into my other account, but it now says the accounts are in procceeds of being linked, and I need to wait for the approval of the account owner (which is me). I have not recieved anything that would let me approve of that second email adress. 
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thenkatroll .

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Posted 6 months ago

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Dinh, Mobile Master

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I still can logon my selfserve, I am on Windows with both IE and Firefox. Could you try to change to another web browsers and see if it works.
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Robert, Mobile Master

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Hello there,

Did you ever use the email for another Koodo account? Did you register for self-serve with the same email as you provided during registration ? If you didn't and you used the same email then send a private message to Koodo via Facebook Messenger or DM via Twitter to have it reset so you can proceed.

I suspect it has to do with the fact that you came back