Self Serve page not working, mobile app not working either.

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  • Updated 2 years ago
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I just made a self serve account and when I try to log in I get ERR_TOO_MANY_REDIRECTS. I've tried every browser I can think of, including the mobile  app versions of the browsers as well as the Self Serve app itself. Nothing works. From the app I get the error "The account manager for this account needs to approve your request for access." PLEASE FIX THIS.

P.S. Don't tell me to clear my browsing data or cookies. I've already tried this, as well as tried using incognito mode. I'm quite knowledgeable in technology so I'm almost 100% sure this is a problem on your end that YOU need to fix.
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Arielle Vachon

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  • Agitated and let down

Posted 2 years ago

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MD Tonmoy Khan

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Sync devlopment commnyti
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Bernard, Official Rep

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There is already a self-serve account registered on the account (from 2 years ago) since the line was opened a few years back. I also see that, and this may be the other person on the account, successfully logged in this month already.  That person is the primary account holder and until they approve you won't have full or any access to self serve. If your registration took correctly they would have received an email asking you to be approved for access.  
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Arielle Vachon

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I have not been with Koodo for 2 years though, so that doesn't sound possible. And I can assure you that no one has logged into my account this month. There wasn't an account at all before yesterday and I'm the only one who manages my account, so there is no one else. It sounds like you looked up the wrong account.

Anyways I'm just going to call.
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Bernard, Official Rep

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Maybe best. The gmail addressed you used here is attached to an existing Koodo account. Maybe incorrectly? 
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Arielle Vachon

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That sounds really strange, unless the email address somehow got transferred along with my number when I switched to Koodo earlier this year from Fido, while retaining logging information? It's a stretch but it's the only thing I can think of aside from someone mistakenly putting my email on a random account.
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Melissa, Employee

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Hey Arielle! Just confirming, your self-serve credentials aren't transferred over when you port in, you would need to create a new log in for self-serve. 

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