Self Serve options vs calling an Agent

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  • Question
  • Updated 2 years ago
  • Answered
Why can I not delete an 'add on' in the self serve on line section? When I try to call for support to get this extra charge dropped, the prompts tell me that any changes to my account from an agent will cost $10 AND the wait time to talk to an agent is ONE HOUR!?!  VERY FRUSTRATING!
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Camille MacIntosh

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Posted 2 years ago

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Goran, Mobile Master

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You could try sending a private message to Koodo on Facebook. It'll likely take 1-2 days to get a reply and have it removed, though.
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Bernard, Official Rep

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Camille, the extended warranty is a third party feature with different vendors which poses a challenge to integrate it in our on self serve platform. We are working on a possible solutions though. An alternative as Goran above suggested is to get in touch with us via Facebook. It's easy, convenient and don't have to wait for a rep on the phone. I see that at the end you did get through and we helped you out.