Self serve option are mostly empty

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  • Question
  • Updated 10 months ago
  • Answered
I managed to bring my father over to Koodo a week ago but his self serve is empty or leads to pages that have no information. I attached a capture of the main self serve page as well as what the "usage" page looks like.looks similar on different browsers, computers, and on mobile.
When will he be able to see his usage so he can know how much data his foreign radio app uses.
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Canada Guy

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  • alright

Posted 10 months ago

  • 1
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Robert, Mobile Master

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Hello Canada Guy,

That's odd. Is he under the same account as yours or it's set up as another account?
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Canada Guy

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New account.
No other link to mine except for referral. 
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David, Mobile Master

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You may need to contact Koodo directly, as it seems his email is not registered correctly, giving the blank screen.
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Canada Guy

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alright, will contact them on monday when i can have my dad present with me since he doesnt speak english very well.
thanks pals!
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Bernard, Official Rep

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Best to send us a private message on Facebook.:-)