Self Serve not working, I switched from prepaid to monthly plan end of Sep.

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  • Question
  • Updated 2 years ago
  • Answered
I sign up an account for monthly plan, using same email as my prepaid account. 
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Yanxin Pan

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Posted 2 years ago

  • 1
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Sophia, Mobile Master

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Did you receive a confirmation email, Yanxin Pan? What error are you getting when you try to log in?
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Yanxin Pan

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Yes, I got the confirmation email. I tried also chrome, and received similar error message.
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Mayumi, Mobile Master

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Try clearing browsing history and log in again.
If it didn't work, then you have to call in.
*611 from your Koodo phone. They will not charge you for technical support.