self serve not working

  • 1
  • Question
  • Updated 4 weeks ago
Self serve showing blue screen with a gold rectangle in the center,every option I choose loads the same way.
Photo of Scott Blair

Scott Blair

  • 116 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 1
Photo of Mats

Mats

  • 8,326 Points 5k badge 2x thumb
Are you trying to log in to an old account? That is usually what that means.
Photo of Scott Blair

Scott Blair

  • 116 Points 100 badge 2x thumb
Yes but the account is active again recently got Koodo cellphone and Koodo wireless home phone
Photo of Mats

Mats

  • 5,996 Points 5k badge 2x thumb
You are going to have to call Koodo and have them remove the email address from the old account so that it will show your new account properly with same email address.

When getting the new cellphone and WHP did you sign up for self serve through the email that they sent you?
(Edited)
Photo of Scott Blair

Scott Blair

  • 116 Points 100 badge 2x thumb
Yes,I just got off the phone with Koodo they deleted the account and had me re register all is good now.
Thank you!