Self Serve not displaying

  • 2
  • Question
  • Updated 6 months ago
  • Answered
Whenever I try to use Self Serve I cannot get it to display properly, I've tried Chrome and MS Edge with the same results when I select Self Service and any of the Dropdown choices: Usage, Tab, My Profile etc... Here's a screenshot of what I get, Adblock isn't on etc...
Photo of Matt

Matt

  • 190 Points 100 badge 2x thumb

Posted 6 months ago

  • 2
Photo of Goran

Goran, Mobile Master

  • 90,654 Points 50k badge 2x thumb
Can you try again in an incognito / private tab and get back to us?
Photo of Matt

Matt

  • 190 Points 100 badge 2x thumb
Same deal 
Photo of Bernard

Bernard, Official Rep

  • 75,642 Points 50k badge 2x thumb
@Matthew, i think you might be using a username (email)  associated with an old deactivated account of yours. Try the other one with gmail address. 
Photo of Matt

Matt

  • 190 Points 100 badge 2x thumb
Winner winner chicken dinner! Thanks, not sure why that old email still lets me in to some sort of limbo world haha
Photo of Bernard

Bernard, Official Rep

  • 75,642 Points 50k badge 2x thumb
Yeah, that is something I will have the team look into Matthew!
Photo of J-P

J-P

  • 62 Points
I have the same problem.

I once had an active line, then disconnected.  I recently joined back in and get the problem.  What should I do?
Photo of Allan

Allan, Mobile Master

  • 56,726 Points 50k badge 2x thumb
Send Koodo a message via Facebook and they can get your sorted out. It just sounds like you have 2 accounts on one email.