Self serve new email help

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  • Updated 6 months ago
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I need to change the email the kiosk registered on my prepaid self serve . I have contacted the facebook for help but they only ask for verification. I need to get on self serve asap so I can get the free 100 minutes booster!
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Whit B

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Posted 6 months ago

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Dennis, Mobile Master

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You need to call koodo for them to change your email

Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (local time):

AB, BC, MB, ON, QC, and SK

  • Monday − Friday: 9am - 9pm (local time)
  • Saturday & Sunday: 9am - 7pm (local time)

Atlantic

  • Monday − Friday: 10am - 10pm (local time)
  • Saturday & Sunday: 10am - 8pm (local time)
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Whitty QT

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That number did not work.
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Allan, Mobile Master

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What happens when you call the number? You can also dial 611 from your Koodo phone.
I see that you mentioned in another post that you managed to get through to Koodo via facebook though.
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Whitty QT

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When I call the number I only hear off the hook beeping. And 611 also send me to service I will be charged money for. I do not want to pay fees.
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Whitty QT

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Facebook told me to call. Then gave me email. I hope email works.
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Allan, Mobile Master

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You only get charged for things you can do your self like changing plans, etc. If you can't do it yourself, have simple questions, etc, you wont be charged,
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Dennis, Mobile Master

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I just called the 1800 number and there was no issue.  It could have been a bad connection

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