self serve log in problems

  • 2
  • Question
  • Updated 1 year ago
i've been trying to log in to my self serve account (currently locked out for an hour :S ) so i can change the email address with which koodo contacts me, as the address i currently use (a university email) has been deleted because they upgraded the whole mailing system at my school (something i was not informed of beforehand).
as you can see, i'm able to log in to my koodo community account here, which i was quite certain i had made the exact same email/pass combo as self-serve, but i guess not?? and unfortunately i can't do something as simple as a password reset because it will send that email to an account that no longer exists.

need some help/suggestions

......wish koodo had something like Google where they just send a text to your phone with a verification PIN *sigh*
Photo of Caroline


  • 134 Points 100 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Goran

Goran, Mobile Master

  • 90,654 Points 50k badge 2x thumb
Send off a private message to Koodo via Facebook or DM via Twitter explaining g your situation and they'll be able to reset your account to have a different email address.