Self serve has not been working for MONTHS. PLEASE FIX THIS?

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  • Updated 7 months ago
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Koodo Self Serve has not been working for at least three months for me. Not on my computer. Not on my phone. 

How am I supposed to pay my bill if I have no idea what my balance is?

Koodo can you please, PLEASE fix this?
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Brittney Power

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  • frustrated

Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Brittney it's been working for everyone else so something on your end. Try deleting your browsers History cookies and cache,tryba different browser if that doesn't work the site is optimized for Firefox and internet explorer and make sure you have the newest version of whichever of those you use.

Oh and don't use the app it's been discontinued.
(Edited)
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Donna Graham

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Hi I am also unable to open Koodo on my computer I deleted the cookies and cache and still nothing.  This has been a problem for a while for me as well.
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Bernard, Official Rep

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We have a bbn.ca email address on file not the one you used here Donna. That could explain the challenges you are encountering when trying to log in. 
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Jru Gordon

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Brittney, just a heads up, the Self-Serve App is no longer supported

never mind, I somehow missed that in Paul's reply

(Edited)
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Bernard, Official Rep

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@Brittney, hundreds of thousands of people use self serve every month without any problem. I see you logged in today. What is the problem you seem to be having? 
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Bernard, Official Rep

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That shouldn't be the case. Current plans of users don't restrict tab large availability. We shall find out. 
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Cory

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Thanks!
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Cory

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Yea. It says "Not eligible due to your most recent credit check".

My credit is excellent. I assume they didn't do a proper credit check when I originally ported over at a Koodo Kiosk, due to the fact that I went on a cheap plan and brought my phone over and didn't go on a tab at that time.

Worst case, they have to run another credit check (which sucks), but it would fix the issue.

Either way, Bernard says he's on it, so he's on it. :)
(Edited)
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Bernard, Official Rep

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Looks like you should be eligible for Tab L in the next month or so based on your payment history Cory. 
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Cory

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Awesome. Thanks for looking into it for me. :)

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