Self Serve "Error: We're unable to process your request. Please try again later."

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  • Updated 4 years ago
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I'm having trouble logging in to my Self-Serve App when ever I try I get "Error: We're unable to process your request. Please try again later." and when I login to my self serve online it just brings me to My Profile page and there isn't an option to go to any other account tabs...is that normal? My phone is the Samsung Galaxy SIII
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Amelia H

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  • confused

Posted 4 years ago

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Daniel Kim, Mobile Master

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For the app you may want to try clearing app cache. A quick google search will tell you how.

As for your online self serve it sounds like you've been registered as an account manager instead of an account owner.
Dial 611 and tell koodo, it's a super easy fix and it's free! :D
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Amelia H

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For the app should I clear the data as well?
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Dennis, Mobile Master

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I wouldn't hurt to do that as well
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Melody MacKenzie

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What number do I call from a landline that's free to fix a similar self-service issue?
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Dennis, Mobile Master

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1-866-995-6636

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