Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.
I've got the email from koodo with this information
Thanks for registering for Koodo Self Serve! You're good at being a grown up.
Now you can view and pay your bills, manage your add-ons, and update your account online.Just so you know, your Koodo Self Serve account username is
The Koodo Team
I've tried registering again since that was suggested from other discussion but I get the message saying my account number is already registered.
What do I do?